Privacy Policy

  1. Unleash's Acceptable Use Policy

    1. Unleash's Acceptable Use Policy applies to any individual using any our services, either directly or indirectly.
    2. Any Unleash services being resold must include these terms.
    3. If you are an Unleash customer, then the General Terms and Conditions will apply, and any product specific terms and conditions.
  2. Compliance with Policy

    1. By using Unleash's services, you agree to comply with this Acceptable Use Policy and to any other policies applying to the services you use.
  3. Changing Policies

    1. Unleash may change this policy at any time by posting an updated version of the policy on our website. Changes are effective from the date of such posting.
  4. Network Abuse

    1. Network Abuse is strictly prohibited. Unleash may terminate, alter or suspend service immediately and may charge for any remedial or other work required as a result of Network Abuse. Below is a non-exclusive list of actions deemed to be Network Abuse; any actions which are potentially network abuse should be cleared with Unleash prior to being undertaken.
      • The sending of SPAM (in the form of email or repeated postings to forums, blogs or any other medium), as defined in the Unsolicited Electronic Messages Act 2007.
      • Attempting, in any way, to interfere with or deny service to any user or any host on the Internet. This includes, but is not limited to: excessive use of CPU, RAM and disk resources on hosted systems, denial of service attacks, or other disruptive activities.
      • Attracting, inciting or causing, in any way, interference with or denial of service to any user or any host on the Unleash Network. This includes, but is not limited to: excessive use of CPU, RAM and disk resources on hosted systems, denial of service attacks, or other disruptive activities.
      • Introducing harmful or destructive software or data (such as Trojan horses, worms, viruses or bots) to interfere in any way with any system on the Internet.
      • Attempting to circumvent user authentication or security of any host, network, or account on systems, the Internet in general, or any attempt at any form of hacking.
      • Port scanning or investigating network configuration without the permission of the network operator being targeted.
      • Creating or using a false identity for any purpose.
      • Sending or re-sending "chain letters" or any type of multiple forwarding.
      • Attempting to access the internet from multiple locations concurrently.
      • Engaging in any form of harassment, or repeated transmission of messages.
      • Intercepting communications intended for other recipients.
      • Forging email or USENET header information.
      • Attempting to add third party addresses to a mailing list without the consent of that party.
      • Knowingly or otherwise engaging in activities illegal in New Zealand through the use of your supplied services.
      • Knowingly or otherwise comitting acts of copyright infringement through the use of your supplied services.
    2. Failure to comply with this Acceptable Use Policy may result in immediate and indefinite disconnection of service. We may additionally charge for any remedial work undertaken as a result of non-compliance, and may optionally prosecute. We have no liability to you for any services disconnected for failure to comply with this Acceptable Use Policy.
  5. Excessive Use

    1. Excessive use of any unlimited traffic service may result in a warning and ultimately cancellation of unlimited services.
    2. If Unleash deems, at its sole discretion, that a customer’s usage of an unlimited service is grossly and/or repeatedly excessive, Unleash may issue a warning to the customer.
    3. In the event that usage levels are not reduced following a warning, Unleash may terminate or curtail access to unlimited services. Unleash will provide 30 days notice to any customers affected under this policy.
    4. In the event that Unleash terminates a service for excessive use, and a contract term exists for that service, Unleash will waive any penalties applying for early termination specifically to the unlimited service.
  6. Your Responsibilities

    1. You are responsible for all your activities while using our services.
    2. It is your responsibility to maintain the security of your personal information, including credit card details.
    3. You are responsible for content viewed or obtained using our services, and for content viewed by others using your account or connection. Unleash does not filter content for objectionable material, and it is your responsibility to ensure the safety of others using your account or connection.

Tell Us What You Think

We welcome your questions and comments about our acceptable use policy. Please contact us with questions.